Guiding companies to address usability, language, culture and situational barriers that exist in managing healthcare
Balancing the demands and complexities of health systems with the skills and abilities of healthcare consumers
Developing consumer/patient experiences that promote improved health through effective communication
Creating strategic plans for organizations to implement systems-wide health literacy programs utilizing best practices and planning language initiatives
Developing and delivering health literacy training modules specific to business needs, including education for providers, clinicians, customer service representatives and other consumer-facing roles
Leading health literacy “train the trainer” education programming
Facilitating human-centered design of consumer facing products, programs and processes that incorporate health literacy best practices
Conducting consumer testing of the effectiveness of clinical programs and clinically focused communications
