Benefits
- Guiding companies to address usability, language, culture and situational barriers that exist in managing healthcare
- Balancing the demands and complexities of health systems with the skills and abilities of healthcare consumers
- Developing consumer/patient experiences that promote improved health through effective communication
- Creating strategic plans for organizations to implement systems-wide health literacy programs utilizing best practices and planning language initiatives
- Developing and delivering health literacy training modules specific to business needs, including education for providers, clinicians, customer service representatives and other consumer-facing roles
- Leading health literacy “train the trainer” education programming
- Facilitating human-centered design of consumer facing products, programs and processes that incorporate health literacy best practices
- Conducting consumer testing of the effectiveness of clinical programs and clinically focused communications
Health Literacy
- Plain language writing and editing
- Consumer research
- Experience-design workshops
- Panel conversations
- Customized training
- Communications to change consumer behavior
- Talks, keynotes
Strategy
Engagement that moves consumers to take the next best health actions
Training & Education
- Becoming a health literate organization
- Seminars, speaking engagements, presentations
Consumer Experience
- Identify current experience and find gaps
- Determine ideal future experience
- Pinpoint actionable insights